Martens

(1) The following situation does not belong to the category of refund and exchange
Some small problems: For example, the thread head head, the gum printing left after the stitching of individual shoes, a little woolen edge of the injection sole, a bit of exposed head, a little print on the edge of the hair edges, etc.
The smell problem of shoes, the thickness of the material, the size of the size, the size, the color difference, etc. The subjective prejudice is not a quality problem.
The shoe box is crushed, like this problem is mainly during transportation.
, One or two positioning small pinhole and needle jumping line left by the upper step on the shoe
Cleanable stains

(2) The product has no quality problem and refuses to return and exchange
If the shoes have no quality problems, our store does not allow returns; don’t think they don’t like them, feel that they are not as good as they imagined, and the shoes have odors.Request a return and exchange.
(3) How to refund the goods in the quality of the product
If the shoes themselves have serious quality problems: such as large-scale degumming, large-scale broken leather, opening lines, broken sole, moldy, broken upper, heel fall off, tailwind feet, etc., the buyer will promptly explain the problem within the day after receiving the goods. If it is not very serious, repair it if it can be repaired. If some of them are indeed serious, customers will not accept such problems within the day from the date of signing for receipt (We will not accept such problems. Cheap shoes do not include the after-sales shelf life cost, which is a product without after-sales shelf life). Be sure to take photos and send them to us and verify that the goods that meet the above conditions before being worn and used. The round-trip freight of the problematic goods shall be shared by both the buyer and the seller.(Note: This is easy to understand. When you go to a physical store to get the goods, you can't check it carefully and then pay. Even if you have checked it, you still cannot guarantee that there will be no problems. When you find quality problems when you go home, you have to spend your own travel expenses to replace it. In addition, our profits are very low, and the profits of the products are not enough to pay for shipping. I'm sorry!)

, If the problematic shoes that have not been confirmed by us are directly returned by the customer, we will refuse to sign and return them to the buyer and will not be responsible for any fees incurred. Or if the problematic shoes have been confirmed and verified, the shipping fee is sent at will without confirming the shipping fee. We will only pay the corresponding part of the shipping fee according to the standards when we ship the goods.The shoes we verified and returned must be paid in advance in advance, because the price on delivery is twice as high as the price on prepaid.After we receive the problematic shoes, we will pay the buyer this return shipping fee in an instant way.