[Source Factory] Cross-border hot selling 304 two-in-one double-head…

common problem

1．What is the minimum order quantity (Logo/Color/Style)?

Answer: The specific quantity is determined according to different styles. Generally, it starts with 500. The number of trial orders supports a small number. If a large number is required, we will calculate the cost and quote it accordingly.

3. Material?
Answer: Generally, 18/8 stainless steel, ceramic core, glass bottles and other materials are used, and the materials can also be customized according to requirements.

4. What is the delivery time for customized logo?

Answer: If it is customized for less than 2,000, the delivery date is about 15-30 days.

5. Can you provide sample service?

A: We usually provide customers with existing stock samples for free.If you need OEM color and printing samples, we will charge you some fees based on the actual costs incurred and refund the fees after placing the order.

6. What is the delivery time for samples?

Answer: It takes 2-3 days for existing samples.If you need a sample you design, it usually takes 7 days.

7. What are the steps to customize a logo?

-Su LOGO document (AI document or CDR format)

-Cose the LOGO manufacturing process (you can choose to choose laser carving, silk printing, OEM or other processes)

-D design renderings (the renderings of the product designed LOGO into the product)

-Coust the details (adjust the details of the logo position, size and other details)

-S product production (mail the sample to you to confirm before entering batch production, postage to pay)

8. What should I do if I receive a quality complaint?

Answer: Reserve records and show us, we will do our best to satisfy you.After buying, we provide 1 year warranty.

9. Instructions for returns and exchanges:

(1) Without affecting secondary sales, within 7 days from the date of receipt, there can be no reason to return the goods. When returning, please be able to return together with the original packaging box to avoid damage on the way.
(2) The return and exchange of non -quality issues shall be borne by the customer by themselves.
(3) If there are invoices and gifts, please send it back together. If there is any loss, it will be deducted at the market price.
(4) The cost of the customer's own reasons (address, phone error, refusal, etc.) will be borne by the customer by themselves.

10. About invoices:

If there is a need to issue an invoice, please contact the online customer service when placing an order. The required invoice information is as follows:

(1) Electronic invoice: company head up+tax number+receiving mailbox
(2) Special invoice for VAT: Company head up+tax number+account opening information+company address+contact telephone number