Return, Refund & Cancellation Policy

Custom-sourced products are purchased for the individual customer and are not ready-made local inventory.

Cancellation

A cancellation request may be accepted before we place the order with the Chinese supplier. Once supplier payment, production, customisation, packaging, consolidation, or dispatch begins, cancellation and change requests are not normally possible.

Eligible defect claims

A remedy may apply to a verified factory defect documented during initial inspection at our sorting hub, or goods materially different from the approved specification. Disclosed tolerances, customer specification errors, customs delays, and change of mind are not defects.

Dispute process

1. Contact support immediately with the order number.
2. Provide clear photos or video, quantities affected, packaging evidence, and a description.
3. Keep the goods and packaging while we verify the claim.
4. We will communicate any accepted repair, replacement, supplier credit, partial refund, or refund.

Approved refunds are returned through the original route where possible. Provider processing times apply, and non-excludable consumer rights remain unaffected.

Registered Business Information

• Business Name: SHOPCHEFBD
• Registered Address: Shibdeb, Word-06, Paotanahat-5450, Pirgachha, Rangpur, Bangladesh
• Trade License Number: 20265068000006
• VAT / BIN Number: 009228741-1001
• e-TIN Number: 491649244030